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This article will assist you in finding out who to contact if you require any information regarding your domain name and also a good place to start if you need to find out who is hosting your DNS or website. A simple Whois lookup on a domain name will help you find out whom to contact if you need to find out some of the information that would be required to transfer a domain name to a different registrar and make any changes to your DNS or hosting information.

To do a Whois Lookup please go to:

· For .au sites http://whois.ausregistry.net.au/whois/whois_local.jsp type the domain name and verification code. Then click on Submit
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· The next page will give you public information regarding the domain name. From this page you can:

o Recover the Domain Password (Auth Code).

o Find out who is currently the Registrar of the domain name

o The Domain name owner (Registrant Contact Name and Email) – the email address is important. You will need access to this email address because when we transfer the domain name you will need to verify that it is ok to transfer the domain name into our Domain Portal

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o The Name servers of where the domain name is pointing. This is normally where the website is being hosted.

· To recover the domain password click on the Recover Domain Password link in the top right hand corner.
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· Type the domain you wish to recover the and the verification. Then press Recover Password. The password will then be sent to the Registrant Contact Email.
NOTE: ensure that you have access to this email address before you request the password. If you don’t have access to the email account you will need to contact the Registrar and request for the password to be changed. You will need access to this email account again once we begin the Domain name transfer process. If you click on the link next to the Registrar Name you will be transferred to the companies website.
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· The Name Server information at the bottom of the Query page usually will be able to help you with who is hosting the website (sometimes there may be DNS redirects an there for the name server information may not be where the site is hosted). In this example the domain name is pointing to ns2.insane.net.au and ns4.insane.net.au so the company that is hosting the website is www.insane.net.au. If you need any Hosting Details a good place to start is by contacting is company.
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· For .com domains please go to http://whois.domaintools.com/ and type the domain name and click lookup
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· The next page (below) will give you public information regarding the domain name. From this page you can:

o Checked the status of the domain (.com sited usually don’t have a domain password, however most .com sites will be locked by the registrar. So you will have to log into the domain name control panel or request it to be unlocked by the registrar

o Find out the Domain name owner (Registrant Name and Registrant Email) – the email address is important. You will need access to this email address because when we transfer the domain name you will need to verify that it is ok to transfer the domain name into our Domain Portal

o The Name servers of where the domain name is pointing. This is normally where the website is being hosted.
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Note: information has been blanked out for privacy

· The Name Server information at the bottom of the Query page usually will be able to help you with who is hosting the website (sometimes there might be a DNS redirect and therefore the name server information may not be where the site is hosted). In the above example the domain name is pointing to ns2.insane.net.au and ns1.insane.net.au so the company that is hosting the website is www.insane.net.au. If you need any Hosting Details a good place to start is by contacting this company.