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no spam filter will catch every piece of incoming spam. And, the success of the filter can depend on your filtering settings. However, you can help fine-tune the filtering process by reporting uncaught spam that you are receiving. It is not necessary to report every uncaught spam message. But if you find a particularly egregious example of spam that should have been caught, or if you are receiving an unusually high volume of uncaught spam, please report these messages to us. Before doing so, you should review the instructions below.”

  1. Double-click on a message so that it opens in a new window.
  2. In the ribbon (the very large row of buttons and commands) that appears near the top of the window, look for the section labelled "Options"
  3. In the bottom-right corner of the "Options" or “Tags” section, there is a small square icon. Click on that to open the "Message Options" window.
  4. At the bottom of the "Message Options" window is a section labelled "Internet headers." The full header information, including the "X-Katharion-ID," appears in that box.
  5. Highlight and copy the entire contents of this window and paste them into the "Full message" area of the form, along with the full text of the message. Or, simply highlight and copy the alphanumeric code that appears after "X-Katharion-ID:" in the headers, and paste that into the "X-Katharion-ID" box in the form.

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To Access the Page in GFI where you can report spam.

  1. Log in to GFI
  2. Click on the Support Tab
  3. Under Using the Filter click on Reporting Misclassified Messages
  4. Click on How do I report uncaught spam…
  5. Click on the User our online forms link
  6. Ensure you have chosen the correct domains. you can change the domain by clicking on the Change button.
  7. and as stated in step 5 above, copy the the alphanumeric code that appears after "X-Katharion-ID:" in the headers, and paste that into the "X-Katharion-ID" box in the form.

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