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February 18th, 2013

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This article will assist you is accessing some of the common settings that a help desk department might ask you check when troubleshooting a POP or IMAP mail setup. For more information on the difference between POP and IMAP please see

The most common setting you might be required to check are:

· Incoming and outgoing mail servers

· Username and password

· Outgoing server settings

· Server port Numbers

To access settings:

2010 and up

1. Click on the File Tab (in 2007 go to Tools > Accounts)

2. Click on Account settings, and from the drop down menu click on Account settings

3. In the Account Settings window select the Account you wish to have look at and click on Change (Please note in this screen shot this is an Exchange account, if you have a POP or IMAP account it will be stated in the type field.)

4. You will be taken to the Mailboxes Account settings. Depending on the type of account out you will see the settings for this account type. On this page the mail settings to check are:

a. Confirm the email address is correct – it’s a good idea to copy and paste this from a correct source to ensure that there isn’t any typo’s

b. Check the Server information – more often than not it will be however some providers use and

c. Check your Login information – This is the most common of all mistakes. Confirm if the username is the full email address or just the first part of the email address. For your password, again, it is a good idea to copy and paste this from a correct source as it can be simple to mistake letters for numbers and miss capitalisation.

d. Or Click on More Settings for, more setting


5. In the More Settings window you will find the settings for:

a. Outgoing server – you may be required to tick the My outgoing server (SMTP) requires authentication to be ticked, and usually selecting the Use same settings as my incoming mail server will be correct

b. Advanced – here is where you will find the Server port information, server time out and other server related settings. It is recommended to keep these settings as the defaults unless otherwise shown. Below are examples for Default POP and IMAP settings.

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If there are any changes to these setting, take notes of them and then reset the defaults.

There a number of issue that can occur in making changes to email accounts in outlook and I hope this gives you a great starting point in the troubleshooting process or assists you in making recommended changes to you settings.