ToolBox -

The bellow steps will allow you to remotely assist someone using a Microsoft Surface RT. You will be able to see what the end user can see however they will need to do the work as the “Assistance giver” will on

Assistance recipient steps:

1. Press the Windows button.

2. Search in Settings for "remote". To do this just start typing “remote” then press on the Settings icon in the search section

3. Select "Invite someone to connect to your PC and help you, or offer to help someone else".

4. Select "Invite someone you trust to help you".

5. Select "Save this invitation as a file".

6. To make things easier I would save the Invitation to the desktop. Select Desktop from the Favourites menu. Press Save

7. At this point a window will open showing you a 12-digit password.

8. Open Mail app – Press the Windows Button and click on the Mail App

9. Send an email to your helper with the password, include the invitation file as an attachment. This is where your assistant takes over the process.

a. Press on the + symbol in the emails to write a new email

b. Add the necessary contact details and Email subject. To add the Invitation file as an attachment. Slide up from the bottom of the page and press on the Attachment icon

c. Press on Files and press on Desktop and then select the Invitation file and press Attach

d. Send the Email with the attachment

10. Call the Assistance giver. With the Password and so they can assist you.

Assistance giver steps:

1. Open the email, copy the password, and save the invitation file.

2. Search in Settings for "remote".

3. Select "Invite someone to connect to your PC and help you, or offer to help someone else".

4. Select "Help someone who has invited you".

5. Select "Use an invitation file".

6. Open the invitation file.

7. Enter the password.

8. The connection is made! The assistant now clicks "Request control" at the top left of the window showing the recipients desktop.


I would like to thank Twenny Leven who posted the answer on